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Privacy Policy

Privacy Policy

Last updated January 18, 2024. 

Thank you for sharing your personal data with Tibi Groom.
By visiting www.tibigroom.com you acknowledge and accept the procedures described in this Privacy Policy.
The protection of personal data is of utmost importance to Tibi Groom.
Precisely for this reason Tibi Groom wishes to guarantee maximum openness and transparency regarding the processing of the user's personal data.
This Privacy Policy explains how and why Tibi Groom collects, records and protects users' personal data, and the choices that users can make on the ways in which this information is collected and used..
Please read and periodically check the Tibi Groom Privacy Policy carefully, in order to check for any updates and revisions that may become necessary.

Who is the data controller?

The Data Controller of personal data is Tibi Groom di Spagna Riccardo, Via Monte Rosa 1, 47838 Riccione (RN), mobile 345-2329256, e-mail: postmaster@tibigroom.com, pec: tibigroom@pec.it

Why does Tibi Groom collect and use personal data?

Tibi Groom collects and uses the user's personal data to manage online purchases on www.tibigroom.com, process orders and returns through online services and send notifications on the status of the shipment or in the event of problems in the delivery of the products.

Tibi Groom collects and uses your personal data to manage payments..

Tibi Groom collects and uses your personal data to manage product complaints and warranties, provide specialized support on its products through emails, the chat function, telephone calls and via social media.
Tibi Groom reserves the right to call the user if there is a problem with his order.

The user's personal data is used to identify and validate the legal age for online purchases, and to confirm the user's address with external partners. Tibi Groom wishes to offer users various payment alternatives and will therefore carry out investigations to verify the alternatives available to the user, including payment history and credit checks.

Tibi Groom collects and uses the personal data necessary to create and manage the user's personal account. Tibi Groom provides the user with an order history and details about their orders, allowing the user to manage their account settings. Tibi Groom also provides you with a way to keep your information accurate and up to date, such as your contact details. Additionally, Tibi Groom allows the user to save items in the cart..

Tibi Groom does not collect data for profiling purposes.

What type of personal data does Tibi Groom process?

Tibi Groom processes the following categories of personal data:

- contact data such as name, date of birth, gender, country, address, email address and telephone number;
- payment data and payment history;
- orders information;

If the user has a tibigroom account, Tibi Groom also processes the personal data provided in relation to the account such as:

- account identifier;;
- purchase history;
- delivery data;
- payment history;
- all correspondence, traditional and via e-mail, relating to ongoing issues (orders and communications).

Where are personal data stored?

The personal data that Tibi Groom collects from users is stored within the European Economic Area (“EEA”), but may be transferred to and processed in a country outside the EEA. Any transfer of personal data will be carried out in accordance with the regulations in force from time to time regarding the protection of personal data. For any transfers outside the EEA, Tibi Groom will use the Standard Contractual Clauses and the Privacy Shield as adequate safeguards for those countries that have not received an adequacy decision from the European Commission.

Is the security of your personal data guaranteed?

All personal data collected and stored by Tibi Groom is protected. Data collected electronically is encrypted. The data collected in paper form is stored in protected archives at the physical headquarters of Tibi Groom. The procedures used by Tibi Groom to secure your personal data are compliant and constantly adapted to the provisions of the legislation in force from time to time regarding the protection of personal data.

Who has access to the data?

Tibi Groom does not transfer, sell or trade your personal data with third parties for marketing purposes outside of Tibi Groom. The data forwarded to third parties is used only to provide Tibi Groom services to the user. Therefore, personal data will be communicated only in accordance with the methods described below. The third parties described below act in a manner compliant with this Privacy Policy or in any case with rules similar to those described in this Privacy Policy..

  • Third party service providers

Tibi Groom uses other businesses and individuals to carry out certain activities on its behalf. For example: fulfill orders, deliver packages, send postal mail or e-mail, analyze data, make credit card payments and provide customer services. These providers only have access to personal data that is necessary to carry out their tasks. Tibi Groom guarantees that they cannot use the same data for other purposes, and are also required to process personal data in accordance with this Privacy Policy, and in accordance with the regulations in force from time to time regarding the protection of sensitive data.

  • Company transfers

Tibi Groom may sell or buy stores, subsidiaries or manufacturing units. Typically, in such transactions, customer personal data is part of the company assets that are transferred, but remains subject to the commitments made in any previous Privacy Policy (unless, of course, the customer or user expressly gives their consent to proceed differently). Furthermore, in the event that the ownership of Tibi Groom, or substantially all of its assets, are transferred to third parties, the customers' personal data will naturally be included among the transferred assets, without prejudice to the fact that they will remain equally protected according to the regulations in force from time to time. regarding the protection of personal data.

  • Protection of Tibi Groom and other individuals

Tibi Groom may disclose account data and other personal data only where this is expressly required by law; to enforce or apply your General Conditions of Use and Sale, and other agreements; to protect your property or rights, as well as the safety of you, your users or other individuals. This may include exchanging information with other companies and organizations that provide fraud prevention or credit risk reduction. Of course, these cases do not include the sale, sharing or disclosure in any way of personal data received from customers for commercial purposes, contrary to the commitments made in this Privacy Policy.

  • With your consent

In cases other than those indicated above, you will be informed every time your personal data will be communicated to third parties and you will have the possibility to choose whether or not to communicate your personal data to third parties.

Whenever personal data may be transferred to companies, bodies, institutions based in countries outside the European Community, Tibi Groom will ensure that the data is transferred in accordance with this Privacy Policy and as indicated in the regulations time to currently in force regarding the protection of personal data in the context of the communication of data to third parties as indicated above.

What is the legal basis for processing personal data?

With regards to online purchases, the processing of personal data is necessary so that Tibi Groom can carry out the order management and delivery service.
The processing of the user's personal data for account management is based on consent when the user creates the account on www.tibigroom.com

As regards Customer Service, the legal basis for the processing of personal data is based on the legitimate interest of Tibi Groom, which would otherwise be unable to provide this service.

How long are personal data stored?

Tibi Groom retains personal data as long as the user is an active customer..
For users with a tibigroom account, Tibi Groom retains data for 24 months after the last purchase..
Tibi Groom considers the account user inactive if they have not: placed any orders within two years; no access was made within two years.
After the account has been deleted, all personal data relating to that account will be deleted.
The user has the right to cancel his account at any time. If the user decides to do so, the account will cease to exist and the user will be considered inactive.

Tibi Groom reserves the right to retain the user's personal data in case there are legal requests and open disputes.

What rights does the user has?

  • Right of access

The user has the right at any time to request information relating to his personal data held by Tibi Groom. The user can contact Tibi Groom by Tibi Groom's traditional mail contacts, telephone number, e-mail and certified email, as provided at the beginning of this Privacy Policy, and Tibi Groom will provide all personal data by e-mail. Or the user can check which data Tibi Groom holds about him directly from his account page.

  • Right of portability

In the event that Tibi Groom processes the user's personal data by automated means on the basis of his consent, or on the basis of an agreement, the user has the right to obtain a copy of the data transferred to him or to an other subject. All this naturally includes only the personal data provided to Tibi Groom by the user himself..

  • Right of rectification

The user has the right to request rectification of his personal data if these are incorrect, including the right to request completion of incomplete personal data.
If the user has an account on www.tibigroom.com he can modify his personal data by logging into his account.

  • Right of cancellation

The user has the right to delete any personal data processed by Tibi Groom at any time, except for the following situations: there is an open position with Customer Service; the user has an open order that has not yet been shipped, or has only been partially shipped; the user has an open debt with Tibi Groom, regardless of the payment method; the user is suspected of having fraudulently used Tibi Groom services; in the last three months the user has sent a credit application that has been rejected.

Furthermore, Tibi Groom reserves the right to retain the user's personal data relating to the transaction of any purchase made, in accordance with accounting rules..

  • Right to withdraw consent

The user has the right to withdraw consent to the processing of personal data necessary for the creation of a personal account at any time. By doing so, the account will cease to exist and Tibi Groom will not be able to provide the services mentioned above.

  • Right to object to data processing based on legitimate interests

The user has the right to object to the processing of his personal data based on Tibi Groom's legitimate interest. Tibi Groom will not continue to process personal data unless Tibi Grrom can demonstrate a legitimate basis for the processing which overrides The user's interests and rights, or for legal reasons.

  • Right of restriction

The user has the right to request that Tibi Groom restrict the processing of his personal data in the following circumstances: If the user objects to Tibi Groom's processing based on legitimate interest, Tibi Groom will restrict all processing of that data until time of verification of legitimate interest; if the user declares that the personal data is incorrect, Tibi Groom will have to limit all processing of such data until their accuracy is verified; if the processing is not legitimate it is possible to oppose the deletion of personal data and instead request a restriction on their use; if Tibi Groom no longer needs personal data but they are necessary for the user to establish a legal defense.

  • Right to complain to a competent authority

If the user believes that Tibi Groom is processing personal data incorrectly, the user has the right to contact Tibi Groom, through the channels that Tibi Groom has indicated as its contacts at the beginning of this Privacy Policy. Furthermore, the user has the right to lodge a complaint with a competent supervisory authority.

The user also has the right to choose not to provide their personal data, it being understood that the communication of such data may be necessary to place an order or take advantage of some functions on www.tibigroom.com

For any request for rectification or deletion of his data, the user will send Tibi Groom a message via contact form,  justifying his request.

Information note on subscribing to the Tibi Groom Newsletter

Tibi Groom will be able to send informative communications regarding its products and any promotions by email to anyone who has explicitly requested it, by entering their email address in the appropriate data collection form.

Tibi Groom will not provide your email to third parties for inclusion in other newsletter lists..

The user's personal and contact data will be retained until he request to unsubscribe from the Tibi Groom Newsletter service..

The user can cancel his subscription to the Tibi Groom Newsletter service at any time by sending an email to postmaster@tibigroom.com

Note about information collected automatically

Tibi Groom uses its own and third-party cookies to make its website easier and more intuitive. Tibi Groom uses the data collected thanks to cookies to make the browsing experience more pleasant and more efficient in the future.

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